PRIVACY POLICY

Conex Group

Conex Group respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quotation or purchase our products and services.

This policy applies to information collected through our website, email, telephone, WhatsApp, online forms and other customer communication channels.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Full name
• Company name
• Email address
• Telephone or mobile number
• Billing and delivery address
• Shipping and installation location
• Product and quotation requirements
• Payment and transaction information
• Communication and enquiry history
• Website usage information
• IP address and browser/device information
• Information submitted through website forms

We only collect information that is reasonably necessary for operating our business and providing our products and services.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Respond to enquiries;
• Prepare quotations;
• Process orders and payments;
• Arrange delivery and installation;
• Communicate with you about your order;
• Provide customer support;
• Process returns, refunds or warranty claims;
• Improve our products, services and website;
• Send marketing communications where permitted and where you have provided the necessary consent;
• Prevent fraud, misuse or security threats;
• Comply with legal and regulatory requirements.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

3. SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Delivery and transport companies;
• Installation contractors;
• Payment service providers;
• Website and hosting providers;
• IT and technical service providers;
• Accounting and professional service providers; and
• Government authorities or law-enforcement agencies where legally required.

We only provide third parties with information reasonably necessary for them to perform the required service.

4. ONLINE PAYMENTS

Where payments are processed through a third-party payment provider, your payment information may be processed directly by that provider.

Conex Group does not intentionally store complete credit or debit card details on its own systems unless specifically required and lawfully permitted.

Customers should review the applicable privacy policies of third-party payment providers before submitting payment information.

5. COOKIES

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and improve our marketing and advertising.

Cookies may be used to:

• Remember preferences;
• Improve website performance;
• Understand how visitors use our website;
• Measure advertising performance; and
• Provide relevant advertising where applicable.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. GOOGLE AND THIRD-PARTY SERVICES

Our website may use third-party services such as Google Analytics, Google Ads, Google Tag Manager, Meta or other advertising and analytics platforms.

These services may collect information about how visitors interact with our website, subject to their own privacy policies and applicable laws.

We may use this information to understand website traffic, measure advertising campaigns and improve our online services.

7. MARKETING COMMUNICATIONS

Where permitted by law, we may send you information about products, promotions, quotations, services or other business-related communications.

You may request that we stop sending marketing communications at any time.

If you unsubscribe from marketing communications, we may still contact you where necessary regarding an existing quotation, order, delivery, payment, warranty or other transaction.

8. PROTECTION OF PERSONAL INFORMATION

Conex Group takes reasonable technical and organisational measures to protect personal information against:

• Loss;
• Theft;
• Unauthorised access;
• Unauthorised disclosure;
• Alteration; and
• Destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, accounting, legal, tax, warranty and regulatory obligations.

Certain information may therefore be retained for longer periods where required by South African law.

10. YOUR RIGHTS

Subject to applicable South African law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or outdated information;
• Request deletion of information where legally permitted;
• Object to certain processing of your personal information;
• Withdraw consent where processing is based on consent;
• Object to receiving direct marketing communications; and
• Lodge a complaint regarding the processing of your personal information.

Requests should be submitted using the contact details below.

11. POPIA

Conex Group aims to process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy legislation.

We process personal information lawfully and responsibly and take reasonable steps to protect personal information in our possession.

12. CHILDREN’S INFORMATION

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

Conex Group is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before submitting personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable legislation.

The updated version will be published on this page with the revised “Last Updated” date.

15. CONTACT US

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Conex Group
Email: info@conexgroupltd.co.za

We will consider and respond to privacy-related requests within the timeframe required by applicable law.

16. INFORMATION REGULATOR

If you believe that your personal information has been processed unlawfully and you are unable to resolve the matter directly with Conex Group, you may have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator South Africa
Website: inforegulator.org.za

Nothing in this Privacy Policy limits any rights available to you under applicable South African law.